We primarily serve customers in Europe, the Americas, the Middle East, and Southeast Asia. These regions benefit from stable logistics and clear customs policies. Orders exceeding $60 qualify for free shipping, with most deliveries reaching customers without additional import taxes. For other destinations, applicable import duties (which may be collected upon delivery) will be determined by local customs regulations, along with a flat $12 shipping fee.

The product prices on our website do not include customs duties. However, we ship through logistics channels that include taxes whenever possible to ensure that most areas in Europe and North America can receive tax-free packages. However, we cannot guarantee that all locations can use tax-included logistics. If you refuse to accept the package due to customs duties, any resulting losses will be borne by the customer and we will not issue a refund.

Here’s our estimated delivery timeline:

• Europe & the Americas: 12-20 days (most arrive in 12-15 days)

• Southeast Asia & the Middle East: 6-15 days

• Other Regions: 10-20 days (depending on customs clearance)

Please note: These are estimates, and the final delivery time depends on the shipping carrier.

Your payment security is jointly guaranteed by us and PayPal. We employ bank-level encryption technology and cannot access your complete card details. Additionally, we offer a worry-free 7-day return policy after receipt of your order, ensuring your complete peace of mind throughout the shopping experience.

You may cancel your order under the following conditions:

• Unpaid Orders: Can be canceled anytime before payment processing

• Paid but Unshipped Orders:

  • Contact us at admin0002@chinasouvenirs.com using the email address registered with your Chinasouvenirs account

  • A 7% payment processing fee will be deducted by the payment platform

  • 93% of the payment amount will be refunded to your original payment method

• Shipped Orders: Cannot be canceled once the order has been dispatched

For detailed information about returns and exchanges after order delivery, please refer to our Return & Exchange Policy.

Yes, you need to create an account to place an order. Registered accounts allow you to:

• Enjoy a streamlined self-service ordering experience

• Track order status conveniently

• Manage your personal information and addresses

For bulk purchases or wholesale inquiries, please contact our sales team directly. We can process your order manually with flexible offline payment options to best support your business needs.

You can track your order through the following methods:

1. Logistics Tracking Platform
Use the 17Track platform (https://t.17track.net/) to monitor your shipment’s journey

2. Courier’s Official Website
For express shipments, you may also check directly on the carrier’s official website

3. Email Inquiry
Contact us at admin0002@chinasouvenirs.com with your order number for assistance

For the most up-to-date tracking information, we recommend checking the logistics platform first, as it provides real-time updates from multiple carriers.

Note: Please allow 24-48 hours for tracking information to be updated after your order has been shipped.

According to our Return Policy, if you receive a product with quality issues or shipping damage, please follow this procedure:

1. Submit Request Within 7 Days
Contact our customer service team within 7 days of delivery receipt

2. Provide Evidence
Include clear unboxing videos and photos demonstrating the damage/defects

3. Solution Options
After verification, we will work with you to determine the best solution:
– Full product return
– Replacement of damaged components
– Compensation for the defective items

All return requests are subject to verification and approval by our customer service team. For detailed terms and conditions, please refer to our complete Return Policy.

*Note: Unboxing videos are required for all damage claims to ensure prompt resolution.*